Overview Dashboard
Track weekly KPI performance across all departments
Total KPIs
27
On Track
6
At Risk
0
Below Target
10
Customer Service
6 KPIs
Total Call Volume
On Track2494.0Target: 1750 calls
Waiting on LS Reporting
Total Answer Rate
Below Target72.8Target: 95 %
Waiting on LS Reporting
1st Contact Resolution
No data—Target: 80 %
Needs to be customized
No data yet. Enter actuals in the department page.
Total Inquiries per Property
Below Target5.8Target: 2
Not really sure how accurate this actually is
Risk Client Rate
No data—Target: 1 %
Project in motion
No data yet. Enter actuals in the department page.
Retention Rate
Below Target2.7Target: 10 %
Maintenance
5 KPIs
Resolution Time
Below Target12.1Target: 10
Call Answer Rate
Below Target81.8Target: 95 %
Updates from LS on reporting
LER
On Track1.1Target: 1 $
Tenant Satisfaction
Below Target3.5Target: 4
Unit Turns
Below Target37.0Target: 14 days
Strategic grading of MOI with Vendor Assignment. Personnel change
Transaction Ops
4 KPIs
(SD) Deposit Dispute PercentageRolling 90 days
On Track8.7Target: 10 %
(SD) On Time Completion %Last 30 days
On Track100.0Target: 99 %
(EV) Eviction Avg Length to Completion
On Track30.1Target: 60 days
(TC) On Track Move In %
Below Target38.6Target: 95 %
Identified due date discrepancy in LS. since been rectified.
Field Ops
12 KPIs
Door Count (North)
On Track1883.0Target: 0 doors
Need to validate active managed doors
Team Answer Rate (North)
Below Target76.6Target: 95 %
Data seems off due to a lag in porting numbers and potential market team set up. Being looked into with LS.
Renewal Rate (North)
Below Target40.0Target: 55 %
Door Count (South)
No data—Target: 0 doors
No data yet. Enter actuals in the department page.
Team Answer Rate (South)
No data—Target: 95 %
No data yet. Enter actuals in the department page.
Renewal Rate (South)
No data—Target: 55 %
No data yet. Enter actuals in the department page.
Door Count (East)
No data—Target: 0 doors
No data yet. Enter actuals in the department page.
Team Answer Rate (East)
No data—Target: 95 %
No data yet. Enter actuals in the department page.
Renewal Rate (East)
No data—Target: 55 %
No data yet. Enter actuals in the department page.
Door Count (West)
No data—Target: 0 doors
No data yet. Enter actuals in the department page.
Team Answer Rate (West)
No data—Target: 95 %
No data yet. Enter actuals in the department page.
Renewal Rate (West)
No data—Target: 55 %
No data yet. Enter actuals in the department page.